Clicking On An Email Address In A Newsletter

[hlewton]

Not sure when this started happening but I can't figure out how to fix it. When I click on an email link in a newsletter or any other email sent to me I get what you see in the attachment. I have tried to drill down to choose Outlook in Program Files folder under Office 16. All I find is what is shown in the second attachment. How can I make Outlook the default program to open when I click on an email address? Thanks

Link1.jpg

Office 16.jpg

[HansV]

You'll find Outlook.exe in C:\Program Files\Microsoft Office\root\Office16

[DaveA]

Hans, that should be Program Files (x86) at least it is on my Office 365 machines

[hlewton]

You'll find Outlook.exe in C:\Program Files\Microsoft Office\root\Office16

I don't have it in either of the Program Files or Program Files (86) folders. I wonder if I need to run a repair on Office and if so, how do I do that?

[HansV]

@DaveA: That depends on whether you have 32-bit Office or 64-bit Office.
HLewton's screenshot clearly shows Microsoft Office under Program Files.

[HansV]

@hlewton: the root folder is shown in your own screenshot:

Office 16.jpg

[hlewton]

Sorry about that. I did find it and I did run a repair. Mine must be 64 Bit because it was under the Program Folder. Please see the first attachment below and see that I managed to get Outlook.exe to be there and clicked the always use this option. However, I get the error you can see in the second attachment and it opens Outlook but not so I can send an email to the link I clicked on. I have clicked both Yes and No but it still does not open an email for me. Any ideas?

Outlook.jpg

Scropt.jpg

[HansV]

I'm sorry, I have no idea how to solve that error. Perhaps use Gmail instead?

[hlewton]

I'm sorry, I have no idea how to solve that error. Perhaps use Gmail instead?

I'll give that a try.

[hlewton]

Microsoft Support fixed it. In default apps she searched for MAILTO. It was set to FireFox. She changed that to Outlook and it appears to be working as it should.