Well it gets even worse before it gets better.
Turns out that guy didn't even manage to get the support case closed so that I wouldn't get a callback. I got the callback and I am kind of glad and this is why.
The second level support person was very attentive and VERY much interested in what solution we came up with. After I explained it she said that I may have been able to open Word, Options, Advanced, Display, and tick the option Disable hardware graphics acceleration. She thought that may have worked. Funny thing is on both my desktops that have this same video card that option is not there. Neither is GeForce Experience on them now. She again thought that option was gone because GeForce Experience had been removed. Both these desktops are running Windows 10 Pro. I have this option on my laptop that is running Windows 10 Home and it does have GeForce Experience on it so she is probably correct.
She was totally different from the fellow I spoke to earlier today. There are other things he told me which were wrong and she corrected. He really should be retrained at the very least.