I have (had) the pay version of AVG 9.0. I have xp which is completely up to date.
This morning when I sat down I had a message from AVG saying they had updated my system and I needed to reboot. I said come back later and after about 3 delays I said OK and got up to make coffee.
Everything seemed to go ok. After a while I noticed that I could not access several web sites. After much searching, calling my ISP and having the run diagnostics on my dsl circuit, I still could not access certain web sites - it appeared that some sites I could never access and others floated in and out.
My ISP tech rep and I went thru everything that he and I could think of. Ran modem tests, etc. Finally I remembered that AVG had issued an update. I went into AVG and found a firewall log that noted since this morning there were over one hundred failures with the fire wall.
I tried to kill AVG and was completely unsuccessful. Every time I tried to kill any of the AVG processes, I got an error message saying the process was locked and would not let me kill the process. I finally completely uninstalled the AVG package. Too late, I tried to recover the log file that had the error, but it was gone.
After uninstalling AVG, everything worked, the web sites that I remembered had timeouts, worked fine.
After that I tried to contact AVG to see if anyone else had this problem. The AVG web site completely defeated me. There is evidently no way to contact tech support unless I pay for it on a per call basis. If that is truly the case, I am through with AVG.
Three questions: Is there any way to contact their tech support, for their pay version, without paying for it? If I reinstall AVG, is there any way to kill it without uninstalling? What is another package that does the AVG functions?
Thanks
Tom
AVG update problem
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- 2StarLounger
- Posts: 138
- Joined: 04 Feb 2010, 15:45
- Location: Chandler AZ USA
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- Administrator
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Re: AVG update problem
I don't know anything about AVG, but the built-in Windows Firewall and Microsoft Security Essentials (free) offer hassle-free adequate protection.
Best wishes,
Hans
Hans
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- PlatinumLounger
- Posts: 5432
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Re: AVG update problem
Have you tried emailing Customer Support from this webpage?
John Gray
If you are having problems with solitude, you are not alone.
If you are having problems with solitude, you are not alone.
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- 2StarLounger
- Posts: 138
- Joined: 04 Feb 2010, 15:45
- Location: Chandler AZ USA
Re: AVG update problem
Thanks, I will try the microsoft security essentials, I run ZoneAlarm for a firewall.
Tom
Tom