BobArch2 wrote: ↑02 Dec 2022, 13:40
.... I would either a) demand to speak to a more knowledgeable person on the bank helpline, b) ask why your browser is deemed to be unsupported and c) transfer your account to a more tech savvy bank.
Hi Bob. I have given up on (a). Large corporations nowadays don't want to speak with customers; banks especially are far too busy clinking glasses of champagne in the cafeteria. I really do suspect that when a help-line clerk says "I'll go and ask my supervisor", they actually use it as a
break and so don't lose hours. Insisting to speak with a manager brings an near-immediate response "I'm sorry; he/she/it is not at their desk. Can you call back later"
(b) The help line clerk is not trained to debate how things were done 10, 20, or 30 years ago. They certainly don't have a clue as to why a "stable platform" is important. To them a browser is something you use to listen to a rubbishy song, not something that must interact with your Word2003-VBA/Selenium programming code.
(c) Now this I do, but it is a game of whack-a-mole. I was led to EQ bank back around 2015; they had an introductory interest rate of 2,25% or thereabouts, subsequently lowered to 1.25%, then TG bank started up with an introductory rate, so I switched. Now Motus Bank is offering 2.1%, but they need validation via a laptop browser, a mobile phone browser, an SMS video, a glare-free photograph AND a submitted video of me, face-on, answering a skill-testing question which I will possibly fail because, well, I have been raised to find alternate solutions, right? And we already know how I feel about mobile phones and SMS.
FWIW back in the days when banks used 80-column punched cards, you could walk into your local branch and ask that someone manually change your credit-card statement date, and an extra 80-column punched card would ride along with that night's batch process stream, and you would have been happy, had we had credit cards back in those days.
So, last night I transferred $11,000 from my TG account to BMO, because we can't transfer between online banks yet; always has to go through a bricks-and-mortar, to protect me donchaknow? But the $11,000 won't show up for five business days, because that's the way that fast-as-light electronic banking works.
Out of curiosity, is this a Canadian bank and if so, which one?
All three are online banks, and based in Canada, and I wouldn't dream of saying it was Motus Bank, because they are the ones that insist of all this new-fangled electronic stuff like smart-phone-video-SMS, and I think that if I singled out TG as the culprit in the browser wars, I might be accused of violating some sort of privacy issue.
Now see what you've done: Gotten me all worked up again, and I still have an hour to go before lunchtime.
Cheers, Chris
PS If you are asking because you are thinking of moving to Newfoundland, Canada, don't arrive with $US. They'd have a fit up here! C
Although I find it odd that Control Panel (image in my first post) says I have Opera and Vivaldi installed. 
worth … 
