how to close when the "Start" tab is unresponsive.

[Dave Davison]

My brother has just phoned to say when he hits the "Star" key on his laptop (running windows 7) to close down nothing happens. Short of unplugging at the mains which I know is not expedient, what other alternative has he got please? Thanks Dave.

[DaveA]

I hope you mean the "Windows" key or as some refer to it as the "Start" key.

Ctrl-Alt-Delete and then in the lower right corner there is a shut down icon.

[agibsonsw]

If necessary keep pressing Alt-F4 to close whichever application(s) are active. Andy.

[HansV]

If nothing else works: press and hold down the Power button (the one you normally use to turn on the computer) until the computer shuts itself down.

[Roderunner]

My brother has just phoned to say when he hits the "Star" key on his laptop (running windows 7) to close down nothing happens. Short of unplugging at the mains which I know is not expedient, what other alternative has he got please? Thanks Dave.

Hi Dave, look to see if settings are as :-

Untitled.jpg

[Dave Davison]

Thanks for every response....(first off I should have read my post more thoroughly and noticed the spelling mistake - Star instead of "START" SORRY) Will introduce my brother to the Lounge next time I get to see him and suggest he subscribe so he can tap into the wealth of information available here. Talking to him on the phone I suggested he hit the Ctrl + Alt+ Del together but he claimed it did not bring up the "Windows Task Manager" so will have to see how his laptop responds next time I see him.